Returns, Refunds, and Complaints Policy

Our Fresh Flower Guarantee in Spitalfields

At Spitalfields Florist, we are committed to providing premium service and the freshest flowers to our local community. We are a trusted local florist in Spitalfields, serving both households and businesses nearby. Every bouquet is hand-selected and arranged with care, ensuring your order arrives vibrant and beautiful every time. Our fresh flowers guarantee covers every order delivered within Spitalfields, reflecting our dedication to quality and customer satisfaction.

Damaged or Unsatisfactory Flowers Policy

Your satisfaction is vital to us. Should your flowers arrive damaged or fail to meet the expected quality standards, we have a straightforward process in place to resolve the issue swiftly. Please inspect your bouquet upon delivery and contact us as soon as possible if something is amiss. We may request photographs to help us understand the nature of the problem so we can take appropriate action.

Freshness Window Promise

We guarantee a freshness window of at least 5 days from the delivery date for all flowers delivered in Spitalfields, provided they are cared for in accordance with the included instructions. If your flowers do not remain fresh for this period, please get in touch with us within the 5-day window so we can assist you. Our team is dedicated to resolving freshness concerns promptly and thoroughly.

Refund and Replacement Options

If your flowers were damaged on arrival or did not meet our freshness promise, you are eligible for either a replacement bouquet or a full/partial refund, depending on the situation. We will discuss available options with you and arrange for a solution that best meets your needs. In most cases, a replacement bouquet will be sent at the earliest opportunity or a refund processed promptly once the issue is verified.

How to Make a Complaint or Start a Return

If you need to make a complaint, start a return, or request a refund, please reach out to our team within 24 hours of delivery. Clearly describe the problem and provide any relevant photographs. Our team will assess your case quickly and professionally, keeping you informed throughout the process. We aim to resolve all issues to the satisfaction of our customers and are proud of our reputation as a trusted Spitalfields florist.

Our Commitment to Local Service

As a dedicated local provider, Spitalfields Florist genuinely values your feedback. Whether serving households, offices, or local events, we continuously strive to enhance your experience and maintain the strong trust we’ve built in the community. Should you ever wish to discuss your experience further, we welcome your comments, which help us improve continually.

Thank you for choosing Spitalfields Florist. We look forward to delighting you with every delivery and supporting you with care should any concerns arise.