Comprehensive Terms for Spitalfields Florist - Online Flower Delivery Policies

Terms & Conditions for Ordering Flowers Online – Spitalfields Florist

Spitalfields Florist – Terms & Conditions for Online Flower Delivery

Welcome to Spitalfields Florist’s online platform. These Terms & Conditions apply to all orders placed through our website, covering flower delivery services within Spitalfields and the surrounding areas. By placing an order, you confirm that you have read, understood, and agree to be bound by the following terms. Please read them carefully before making any purchase from us.

1. Scope of Application

These Terms & Conditions apply to all customers of Spitalfields Florist who use our website for ordering flowers and related products for delivery in Spitalfields and neighbouring locations. By using our services, you agree to comply with our terms and all applicable laws governing these transactions within the United Kingdom.

2. Our Service

Spitalfields Florist provides an online flower ordering and delivery service, offering a curated selection of bouquets, arrangements, and gifts for delivery to residential and commercial addresses in Spitalfields and nearby areas. While we strive to ensure availability of all advertised products, floral varieties and accessories may occasionally vary due to seasonal or supply factors. In such cases, we reserve the right to substitute with products of similar value and style, ensuring the overall aesthetic is maintained.

3. Order Process

3.1 Product Selection
Your journey begins by browsing our online catalogue. Choose the desired floral arrangement or gift, select the size and any optional extras, and add to your basket.

3.2 Order Submission
Once you have completed your selection, proceed to checkout. You will be asked to provide accurate recipient and delivery information. Please ensure all details (including address, postcode, recipient name, and preferred delivery date) are correct, as we cannot be held responsible for delays or failed deliveries arising from incorrect information.

3.3 Confirmation & Acceptance
After submitting your order and payment details, you will receive an order acknowledgment to the contact information provided. This acknowledgment does not constitute our acceptance of the order, but confirms receipt of your request. Formal acceptance occurs when we process and dispatch your order, at which point a contract is formed between you and Spitalfields Florist.

4. Payments

4.1 Accepted Payment Methods
We accept major debit and credit cards, as specified at checkout. All payments are processed via secure payment gateways to ensure your details remain private and protected.

4.2 Pricing and VAT
All prices are clearly displayed in British Pounds (GBP) and are inclusive of VAT where applicable. Delivery charges, if any, are clearly stated prior to checkout and are dependent on delivery location and timing.

4.3 Payment Authorisation
Your card will be charged immediately upon placing your order. Should we be unable to fulfil your order for any reason, we will notify you as soon as possible and process a full refund to your original payment method.

5. Delivery Policy

5.1 Delivery Locations
We offer flower delivery throughout Spitalfields and the surrounding districts. Our service coverage is continuously reviewed to ensure prompt and reliable delivery to all postcodes within our remit.

5.2 Delivery Dates and Times
While we endeavour to deliver on your chosen date, particular delivery times cannot be guaranteed unless otherwise stated. Orders requiring same-day or timed delivery should be placed before cut-off times as indicated on our website. Deliveries may occur outside usual business hours during peak periods like Valentine’s Day or Mother’s Day.

5.3 Delivery Requirements
Please ensure the recipient will be available at the delivery address on the agreed date. If no one is present, we may attempt to leave the flowers with a neighbour, leave in a safe location, or leave a delivery card with collection instructions, at our discretion.

5.4 Delivery Delays
Whilst every effort is made to ensure timely delivery, events outside our reasonable control (for example, adverse weather or traffic disruption) may occasionally delay delivery. In such circumstances, we will keep you informed and make arrangements to complete the delivery as soon as possible.

6. Order Amendments and Cancellations

6.1 Amending Orders
If you wish to make changes to your order (such as recipient details or delivery date), please contact us as soon as possible. We will accommodate order amendments where operationally feasible, but cannot guarantee that changes can be made after your order has been processed or dispatched.

6.2 Cancellations
Orders for flower delivery in Spitalfields and the surrounding areas may be cancelled at any time up to 24 hours before the scheduled delivery date. To cancel, notify us using the details found on our website. Cancellations received within this timeframe will be processed with a full refund to your original payment method. Orders cancelled after this window or after dispatch may not be eligible for refund due to the perishable nature of our products.

6.3 Non-Delivery
If, for any reason, we are unable to fulfil your order, you will be informed promptly and offered an alternative delivery date or a full refund.

7. Returns, Refunds, and Complaints

7.1 Perishable Nature of Products
Due to the fresh and perishable nature of our flowers and plants, returns are generally not accepted unless the product is received in unsatisfactory condition. If you are unhappy with the quality of your delivery, please contact us within 24 hours of receipt with full details and, where possible, photographs to assist with our assessment.

7.2 Refunds
If your product is found to be defective or not as described, we will offer a replacement or process a refund in accordance with your statutory rights. Refunds will be made to the original payment method as soon as possible after approval.

7.3 Complaints Procedure
Customer satisfaction is our priority. Should you wish to raise a complaint, please contact us promptly, outlining your concerns and any supporting evidence. We will endeavour to resolve issues swiftly and fairly.

8. Product Descriptions and Substitutions

8.1 Accuracy
While we strive to ensure all product descriptions, images and pricing are accurate, errors may occasionally occur. If we discover an error that affects your order, we will inform you as soon as possible and give you the opportunity to reconfirm or cancel your order.

8.2 Substitutions
On rare occasions, substitutions may be necessary due to the seasonal or regional availability of particular flowers or containers. We will make every effort to substitute with items of equal or greater value, maintaining the intended style and colour scheme of your order.

9. Liability

9.1 Limitation of Liability
To the fullest extent permitted by law, Spitalfields Florist’s liability in connection with any product purchased via our website is strictly limited to the purchase price of that product. We accept no liability for indirect or consequential loss arising from your use of our website or purchase of our goods.

9.2 Exclusions
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under UK law.

10. Personal Information and Privacy

We are committed to maintaining the privacy and security of your personal information. All data provided by you is processed in accordance with our privacy policy and current UK data protection legislation. We use your information solely for the purpose of fulfilling your order and improving our services.

11. Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

12. Amendments to These Terms

Spitalfields Florist reserves the right to update or amend these Terms & Conditions from time to time. Changes shall take effect immediately upon posting to our website and will apply to all subsequent orders. We recommend reviewing this page prior to placing an order to ensure you are familiar with the latest terms.

13. General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court or regulator, the remaining provisions will continue in effect. Any failure by Spitalfields Florist to enforce any provision of these terms does not constitute a waiver of our right to do so in the future.

Note: These Terms & Conditions apply to all online flower delivery orders placed with Spitalfields Florist by customers in Spitalfields and the surrounding areas. By placing an order on our website, you accept and agree to these terms in full.